Our Policies
1. IMPORTANT INFORMATION AND WHO WE ARE
Privacy Policy
This privacy policy gives you information about how Playfair Hotels Limited (the “Company”) collects and uses your personal data through your use of this website, including any data you may provide in doing so.
This website is not intended for children and we do not knowingly collect data relating to children.
Controller
The Playfair Hotels Limited (the “Group”) is made up of different legal entities, including Playfair Hotels Limited.
This privacy policy is issued on behalf of the Group so when we mention the “Company”, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data.
Playfair Hotels Limited is the controller and responsible for this website.
If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).
2. THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data – first name, last name, previous names, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data – billing address, delivery address, email address and telephone numbers.
- Financial Data – bank account and payment card details.
- Transaction Data – payments and details of products and services purchased.
- Technical Data – IP address, login data, browser type/version, timezone settings, operating system, device information and related technology.
- Profile Data – username/password, purchases, interests, preferences, feedback and survey responses.
- Usage Data – information about how you interact with our website, products and services.
- Marketing and Communications Data – marketing preferences and communication preferences.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data because it does not directly identify you.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you:
Your interactions with us
You may give us your personal data by:
- Applying for our products or services
- Creating an account
- Requesting marketing communications
- Entering a competition, promotion or survey
- Giving feedback or contacting us
Automated technologies or interactions
As you interact with our website we automatically collect Technical Data through cookies, server logs and similar technologies.
Please see our Cookie Policy for further information.
Third parties or publicly available sources
We may receive personal data from:
- Google analytics providers (outside the UK)
- Advertising networks
- Search information providers
- Payment and delivery service providers
- Data brokers and aggregators
- Publicly available sources
4. HOW WE USE YOUR PERSONAL DATA
Legal basis
The law requires us to have a legal basis for collecting and using your personal data.
- Performance of a contract – where processing is necessary to fulfil a contract with you.
- Legitimate interests – where necessary for our business operations and customer experience.
- Legal obligation – where required to comply with laws and regulations.
- Consent – where you have actively agreed, for example by subscribing to a newsletter.
Purposes for using your personal data
We use personal data to:
- Register you as a customer
- Process and deliver orders
- Manage payments and recover debts
- Manage our relationship with you
- Notify you about changes to policies
- Respond to requests and complaints
- Enable participation in surveys or competitions
- Administer and protect our business and website
- Provide website content and online advertising
- Improve our website through analytics
- Send marketing communications
- Carry out market research
Direct marketing
You will receive marketing communications if you have requested information from us or purchased products/services and have not opted out.
We may analyse your data to provide personalised recommendations and relevant marketing communications.
Third-party marketing
We will obtain your express consent before sharing your data with third parties for their own marketing purposes.
Opting out
You can stop marketing communications at any time by adjusting your preferences.
Service-related communications may still be sent where necessary.
Cookies
For more information about cookies and preferences, please see our Cookie Policy.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with:
- Internal third parties
- External third parties
- Parties involved in business sales, acquisitions or mergers
All third parties are required to process your personal data lawfully and securely.
6. INTERNATIONAL TRANSFERS
Some service providers may process personal data outside the UK.
Where we transfer data internationally we ensure safeguards are in place, including:
- Transfers only to countries with adequate protection levels
- Use of approved standard contractual clauses
7. DATA SECURITY
We have appropriate security measures in place to prevent accidental loss, unauthorised access, misuse, alteration or disclosure of your personal data.
We also maintain procedures to deal with suspected breaches.
8. DATA RETENTION
How long will we keep your personal data?
We only retain personal data for as long as necessary.
Customer information may be retained for six years after you cease being a customer for tax purposes.
In some circumstances we may anonymise personal data for research or statistical purposes.
9. YOUR LEGAL RIGHTS
You have rights under data protection law including:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to processing
- Request transfer of your data
- Withdraw consent
- Request restriction of processing
No fee usually required
You will not normally have to pay a fee for exercising your rights.
What we may need from you
We may request additional information to verify your identity.
Time limit to respond
We aim to respond within one month.
10. CONTACT DETAILS
Email: hello@thekithmore.com
Postal Address:
2 Playfair Terrace,
St Andrews,
KY16 9HX
11. COMPLAINTS
You have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
We would appreciate the opportunity to address your concerns first.
12. CHANGES TO THIS PRIVACY POLICY
We regularly review this privacy policy.
Please keep us informed if your personal information changes.
13. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications.
We are not responsible for the privacy policies of external websites and encourage you to review them before use.
This Cookie Policy explains how The Kithmore (“we”, “our”, or “us”) uses cookies and similar technologies on The Kithmore
By continuing to browse or use our website, you agree to our use of cookies and related technologies as described in this policy.
What are cookies?
Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. They help websites function properly, improve user experience, remember preferences, and provide information about how users interact with a website.
We may also use similar technologies including browser local storage and third-party tracking technologies.
Types of cookies we use
Essential Cookies
These cookies are necessary for the operation of our website and cannot usually be disabled.
Examples may include:
- Security and authentication functionality
- Session management
- Form functionality
- Cookie consent preferences
- Website performance features
Without these cookies, parts of the website may not function correctly.
Functional Cookies
Functional cookies help improve your browsing experience by remembering choices and preferences.
Examples include:
- Saved preferences
- Website display settings
- Navigation preferences
- Recently viewed content
Local Storage Technologies
Our website may use browser local storage to improve website functionality and user experience.
Unlike standard cookies, local storage stores information directly in your browser and may be used to:
- Remember user preferences
- Save temporary website states
- Improve loading performance
- Remember interactions or settings
- Store interface behaviour
Examples may include:
- Intro or splash screen display settings
- Website animation preferences
- Navigation state memory
- Form progress or interaction states
Information stored using local storage remains on your device until manually cleared or removed through your browser settings.
Analytics Cookies
We use Google Analytics to help understand how visitors use our website and improve performance.
Google Analytics may collect information such as:
- Pages viewed
- Time spent on pages
- Device and browser information
- Approximate geographic location
- Website interactions
- Traffic sources
Google Analytics may place cookies including:
_ga_ga_*_gid
These cookies collect information in an aggregated form and do not directly identify visitors.
More information:
Opt-out tool:
Google Analytics Opt-out Browser Add-on
Social Media Cookies
Our website may display Instagram content, feeds, or social media integrations.
Instagram content and widgets may set cookies through Meta Platforms, Inc.
These cookies may:
- Enable Instagram functionality
- Track interactions with embedded content
- Measure website performance
- Support analytics and advertising functionality
Instagram and Meta manage these cookies independently.
More information:
WordPress Cookies
This website is powered by WordPress and may use cookies necessary for core functionality.
Examples can include:
Visitor cookies:
- Comment preference cookies
- Session cookies
- Consent settings
Logged-in user cookies:
- Authentication cookies
- User interface settings
- Login session functionality
Examples may include:
wordpress_test_cookiewordpress_logged_in_*wp-settings-*
Further information:
Managing Cookies
Most browsers allow you to control cookies through browser settings.
You can:
- Delete cookies
- Block cookies
- Allow selected cookies only
- Receive notifications before cookies are stored
Please note that restricting cookies may impact website functionality.
Browser guidance:
Changes to this Cookie Policy
We may update this Cookie Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Cookie Policy or how we use cookies, please contact us:
The Kithmore
2 Playfair Terrace,
St Andrews,
KY16 9HX
Email: hello@thekithmore.com
Contact page:
Contact The Kithmore
Reservations & Payment
- All reservations require either a credit or debit card guarantee or prepaid deposit.
- For reservations over 6 room nights, a non-refundable deposit will be required, with the final balance being due 28 days prior to arrival.
Cancellations
- Rooms booked on a prepaid rate are non-refundable. All other rooms are subject to cancellation by 3pm the day prior to arrival. Special rates and conditions may differ, please check the terms and conditions within your booking confirmation.
Check-In & Check-Out
- Check-in is from 3pm, and we kindly ask you to vacate your room at 11am on the day of your departure.
- Early check-in and late check-out are available, subject to availability and applicable fees. Please contact us in advance to arrange.
Dogs
- There is a £30 dog charge per stay, covering up to two dogs for stays of up to three nights. For stays longer than three nights, additional charges will apply.
- Please contact our Reservations Team for further information at hello@thekithmore.com.
Smoking & Vaping Policy
- There is a No Smoking / No Vaping policy throughout the Hotel.
- Should guests smoke in a bedroom, The Kithmore will charge for an additional night’s stay (a minimum of £100) as a contribution to the cost of rebooking new arrivals and/or the cost of fumigating the bedroom.
Children & Family Information
- Children are welcome in our Restaurant, Bar and Lounge until 9pm each evening.
- In consideration of other guests, and for their own safety, we kindly request that children remain supervised by an adult at all times.
- Cots are available free of charge.
- Should you require an additional bed for a child, please contact our reception team for more information.
Dining
- We offer dining and drinking options in our Restaurant, Bar and Lounge for breakfast, lunch and dinner, with all-day dining available.
Damage & Hotel Property
- Guests are responsible for any damage caused to the property, furnishings or equipment, whether intentional or accidental, during their stay.
- The hotel reserves the right to charge the cost of repair or replacement for any damages or losses caused by a guest.
- Charges will be based on the value of the lost or damaged item together with any associated repair costs.
- Guests are kindly asked not to remove Hotel property including towels, linen, furnishings or equipment.
- Missing items will be charged to the guest’s bill at replacement cost.
Lost Property
- Guests are responsible for safeguarding their belongings during their stay.
- The Kithmore is not responsible for lost or stolen items.
- Any found items will be kept for 3 months and can be claimed in person or returned by post at the guest’s expense.
Payment Methods & Service Charge
- Cash, VISA, MasterCard, American Express and Maestro are accepted.
- A discretionary 12.5% service charge will be added to your final bill for dining reservations.
Accessibility Statement
- The Kithmore is committed to making their website accessible in accordance with the Equality Act 2010, the European Accessibility Act (EAA), and the Americans with Disabilities Act (ADA).
- This accessibility statement applies to the different page templates tested on this website.
- This website is run by The Kithmore. We want as many people as possible to be able to use this website.
Accessibility Features
- Change colours, contrast levels and fonts
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Compliance Status
- The Kithmore is committed to making this website as accessible as possible for everyone, using the WCAG 2.2 guidelines.
- We aim to conform with AA level and continue to assess our efforts to meet these WCAG 2.2 standards to improve all users’ experience.
Known Accessibility Limitations
- Some older PDF documents are not fully accessible to screen reader software.
- Some online forms and interactive elements are difficult to navigate using just a keyboard.
Commitment to Improvement
- We are committed to continually improving the accessibility of our website and welcome feedback on how we can better meet the needs of our users.
- If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us via our contact page.
- Contact The Kithmore